Refund policy
Refund Policy — Replacement Text
- Returns accepted within 14 days of delivery
- Customer is responsible for return shipping costs
- A 30% restocking fee applies to all returns
- Final sale (non-returnable): bike parts, kayaks, fishing, and hunting items
To be eligible for a return, your item must be in the same condition you received it—unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, contact us at gioleasoutdoors@gmail.com. Returns should be sent to: 14781 N Fairview Dr, Suite I, Smithville, MO 64089.
If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues Please inspect your order upon delivery and contact us immediately if an item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.
Exceptions / non-returnable items In addition to the final sale categories listed above, we cannot accept returns on perishable goods, custom or personalized orders, personal care items, hazardous materials, sale items, or gift cards.
Exchanges The fastest way to get what you want is to return your original item, and once that return is accepted, place a separate order for the new item.
European Union 14-day cooling-off period If your order is shipped into the European Union, you have the right to cancel or return it within 14 days for any reason, without justification. As above, the item must be unworn or unused, with tags, in its original packaging, and accompanied by proof of purchase.
Refunds Once we've received and inspected your return, we'll let you know if it's approved. Approved refunds are issued to your original payment method within 10 business days (please allow additional time for your bank to post it). If more than 15 business days have passed since approval with no refund, contact us at gioleasoutdoors@gmail.com.
